Data Deletion Instructions
Last updated: August 24, 2026
You can request deletion of your Pour Toi account and associated data using the steps below. This page explains the full deletion lifecycle so you know exactly what happens after you request it, and you do not need to sign in to read it.
How to request deletion
Option 1: In-app account deletion
- Sign in to your Pour Toi account.
- Go to Account Settings → Close Account.
- Confirm your password and acknowledge the closure notice.
- Submit the request to schedule closure.
Option 2: Email request
If you cannot access your account, email privacy@pourtoi.love with your registered email or phone number and the subject line Account Deletion Request.
What happens after you request deletion
- Your closure is scheduled. As soon as you submit the request, your account enters a 14-day grace period before deletion becomes permanent.
- Your profile is hidden. During the grace period, your profile is not shown to other members, you will not receive new matches, and you will not appear in discovery, matching, or nearby results.
- You can cancel by logging back in. If you change your mind at any point during the 14-day window, simply sign back in to your account to cancel the scheduled deletion. Your profile and data are fully restored — no separate cancellation request is needed.
- Deletion becomes permanent after 14 days. If you do not log back in during the grace period, your account and associated data are permanently and irreversibly deleted, subject to the retention exceptions below.
What gets deleted
- Profile data (name, photos, preferences).
- Messages and media tied to your account.
- Call metadata associated with your account (see our Privacy Policy, Section 13).
- Authentication data and device identifiers.
Retention exceptions
We may retain limited data where required by law, for fraud prevention, safety and moderation records, or to resolve disputes. Any retained data is minimized and protected. See our Privacy Policy for full details.